Price Promise

Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without the original packaging. These items will be returned to the customer with the customer liable for any return shipping costs.

Once the item has been received back to our warehouse, and is deemded to be in resaleable condition, a staff member will email you an On-line Credit Voucher which must be used within 3 months of being issued, after which will expire. To redeem the Credit Voucher you must enter the code at Checkout.

Credit Vouchers must be used in whole and cannot be split. Change will cannot be given if the purchase price is lower than the Credit Note amount.

Products offered on sale are not returnable and postage & handling charges of returned products are not refundable unless faulty. This type of sale is considered final.

Special Orders

Refunds, exchanges or credits cannot be given for special order or custom made items. We reserve the right to refuse a refund or exchange if items are returned used, soiled or damaged.

Faulty Goods

Baby Shop Direct takes pride in supplying quality products. If goods are found to be faulty, as a result of manufacturing defect, you must contact us within 7 days of delivery in writing by email to websales@babyshopdirect.com.au. We will then work out the best way to rectify this

Freight costs for returned products for repair will be the customer’s responsibility to and from Baby Shop Direct. Your product will be assessed upon arrival. If deemed a manufacturer fault, postage will be refunded and the product will be repaired or replaced. If the returned product is not deemed a manufacturer fault, all costs involved will be incurred by the customer, including return postage.

Refunds

All refunds are made the same way as the original payment method was made.

Postage and handling charges of returned products are not refundable unless a product is deemed faulty.

Gift Vouchers

Free Delivery for a Gift Voucher is between 1-4 working days through standard Australia Post only. A freight charge will be applied on the products purchased when redeeming the Gift Voucher. If you wish to have your Gift Voucher delivered via courier or Registered Mail, a delivery charge will apply. Please email websales@babyshopdirect.com.au for queries.

Gift Vouchers purchased on-line at www.babyshopdirect.com.au  can only be redeemed on-line at www.babyshopdirect.com.au and are valid for 6 months from the date of purchase, after which will expire.

Promotional discounts / Codes cannot be used when purchasing a Gift Voucher. Gift Vouchers must be used in one transaction only and cannot be split. Change will not be given should the purchase amount be less than the value of the Gift Voucher.

Please treat Gift Vouchers as cash as we cannot replace lost or stolen Gift Vouchers.

Freight Policy

Shipping costs are influenced by the size and weight of the product and location. Exact shipping and handling costs are calculated in the shopping cart and will be added to the order total before checkout. 

We are an outgoing warehouse therefore we cannot accept pickups under any circumstances.

We will endeavour to send out orders within 72 hours (3 working days), however due to circumstances out of our control this may not occur. You will be contacted within a reasonable amount of time if a product is out of stock. Some out of stock items, especially furniture can take up to 12 weeks for delivery. Shipping times are estimated at between 3-5 working days once dispatched depending on your location within Australia. Western Australia, Northern Territory, Tasmania and Central Queensland may take longer. This excludes good that are out of stock.

All orders from our website will be delivered by independent couriers. We use Australia Post, Toll Ipec and Fastway. They cannot guarantee a date or time due to the high volume of deliveries, nor can couriers call prior delivery. Once items are shipped, the items are out of our control. When your order is dispatched, you will be supplied a tracking number via email advising that the item has been shipped and the tracking number. Using the tracking number, you can Track & Trace your item online. Unfortunately we do not accept other modes of transit and cannot have items shipped through any other accounts other than our own.

We cannot deliver bulky or heavy items (over 15kg) to PO Boxes. 

Delivery of items can be left if unattended, as long as this selection is made in Checkout. In some instances, couriers my deem that it is too unsafe to leave items, in which they will leave a calling card. If you do not wish for your items to be left and you are not home, a calling card will be left to arrange another delivery time or to advise pickup at your local centre. Please ensure all shipping details are correct as a re-shipping fee will be charged if the item is undelivered and returned to us. Items that are left will only be placed in an easy to access area (generally the front door), please ensure it is an area which is safe from damage, whether and theft as Baby Shop Direct and other affliates will not be responsible for damage or loss of goods.

Please ensure you open your parcel and check all items are included and are undamaged. If goods are damaged in transit, you must contact us within 48 hours of receiving your goods by email. Claims for missing or damaged items cannot be accepted after 48 hours of receiving your goods. Items purchased from Baby Shop Direct are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon pick up by the courier.

Baby Shop Direct takes great care when packaging your order and rarely have our packages been damaged in transit.

Customer Service Policy

Availability of Products

All products on our website are supplied subject to availability. Despite our best intentions, sometimes the website will enable you to order a product that is out of stock. When this occurs, we will notify you within 72 hours and inform you of an approximate timeframe. We will happily organise a refund if a product cannot be supplied within a reasonable time. We cannot place orders for discontinued or clearance items.

All furniture items are on order only basis and may take up to 12 weeks to supply. Furniture will incur a 50% cancellation fee if cancelled outside of 72 hours from the time of purchase.

Incorrect Goods Supplied

If Baby Shop Direct supplies you with an incorrect product, we will supply you with the correct product once the incorrect product has been returned to us. In the event of a wrong product being supplied, you must contact us within 24 hours of receiving your goods. The freight cost incurred will be reimbursed by Baby Shop Direct.

Use of Goods

It is essential that all products purchased from Baby Shop Direct are only used in the manner that they are intended to be used. Products purchased from us may not be modified in any way whatsoever from the condition they were supplied in. We accept no responsibility if products are modified in any manner from the condition they were supplied and will void the manufacture warranty,

Order Cancellations

All order cancellations must be emailed or sent in writing. Orders cannot be cancelled after they have been shipped.

Fees apply to cancel orders. General orders will incur a 20% cancellation fee. Furniture orders incur a 50% cancellation fee and custom orders or special make orders incur a 100% cancellation fee. 

Method of Payment

We accept payment via Visa and MasterCard only. All credit card transactions are secured using 1024 Bit Secure Socket Layer (SSL) Encryption. No credit card information is stored by this site. All credit card information is processed by Westpac and therefore complies with their strict privacy and security policies.

Description of Goods, Pricing & Currency

Description Of Goods

Baby Cots, Car Seats, Prams and associated accessories.

Pricing

All prices are subject to change without notice and may differ from store to store.

Transaction Currency

All moneys and transactions are displayed and processed in Australian Dollars (AUD).

Privacy Policy

We are dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your shopping experience with us.

We use cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. It also allows us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Cookies sent to your computer from this site only last while you’re browsing our website and we do not store persistent cookies on your computer.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP Address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

In order for us to fulfil an order you may place via our website, it is necessary for us to collect certain information from you. The type of customer information we ask for includes name and address for billing and delivery purposes, day phone number, email address, and product preferences.

It is our policy not to share any of the information you give us with any 3rd party. The only time information may be shared is for security and verification purposes which also ensure your safety as a consumer. Information you give us may be used by us for any up-coming promotional offers, please let us know if you do not want us to include you. Please state this to us when communicating with us.

We take seriously the issue of our customer's privacy, and have taken the appropriate measures to ensure with confidence that any information given to us by our customers is protected. We recognise the sensitivity of your personal information and will never share your details with any other organisation. We have voluntarily committed to complying with Australian Privacy and Personal Information Protection Acts, this commitment has been made by us to protect the privacy of its customers.

 Website Contact

Baby Shop Direct's Customer Service is open Monday to Friday 9am - 5pm (exc National & Queensland Public Holidays)

Trading Name:    Baby Shop Direct
ACN:                 139 194 997
Trading address: Business Street, Yatala Qld 4207
Phone:               1300 BABYSTORE (1300 222 978)
Fax:                   07 3807 4754
Email Enquires:  websales@babyshopdirect.com.au